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Privacy Policy

Last Updated: June 20, 2025

1. Introduction

Welcome to LifeNavi.com ("the Website," "we," "us," or "our"), a worldwide classified platform operating through its website and mobile applications. While our operating company is incorporated in Hong Kong, China, we are committed to protecting your privacy and personal data.

This Privacy Policy explains how LifeNavi.com collects, uses, processes, shares, and protects your personal information when you access or use our Website and services, specifically for users accessing or using the platform within the country in which you are resident in.

By accessing or using the Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and our Terms and Conditions. If you do not agree with the practices described in this policy, please do not use the Website.

2. Information We Collect

We collect various types of information from and about users of our Website, including information that may identify you directly or indirectly ("Personal Data").

2.1 Information You Provide to Us

We collect Personal Data that you voluntarily provide when you:

  • Register an Account: When you create an account, we collect your name, email address, password, and any other information you choose to provide (e.g., phone number, profile picture).
  • Create Listings/Advertisements: If you post a classified ad, we collect information related to the listing, such as item descriptions, prices, location, contact details, and images/videos you upload.
  • Communicate with Other Users: When you use our messaging features to communicate with other users, we collect the content of your communications.
  • Communicate with Us: When you contact our customer support, send us feedback, or participate in surveys, we collect the information you provide in your communications.
  • Participate in Promotions or Contests: If you participate in any promotions or contests, we may collect additional information necessary for your participation.
  • Make Payments (for Premium Services): If you subscribe to premium services, we (or our third-party payment processors) collect payment information, such as credit card details or other financial account information. We do not store full payment card details on our servers.

2.2 Information We Collect Automatically

When you access and use the Website, we may automatically collect certain information about your device and usage patterns, including:

  • Device Information: IP address, unique device identifiers, operating system, browser type, mobile network information, and other device settings.
  • Usage Information: Pages you view, the time spent on those pages, clicks, search queries, referral URLs, interaction with features, and other diagnostic data.
  • Location Information: Depending on your device settings and permissions, we may collect general location information (e.g., based on your IP address) or precise location data if you enable location services for specific features (e.g., displaying nearby listings).

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Social Media Platforms: If you choose to log in or connect your LifeNavi.com account through a third-party social media platform, we may receive certain information from that platform (e.g., your public profile information) according to their terms and your privacy settings.
  • Payment Processors: Our payment service providers may share transaction details with us (excluding full payment card numbers) to confirm payments.
  • Analytics Providers: We may receive aggregated or anonymized data from analytics providers about user behavior on our Website.

3. How We Use Your Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our services, as well as for legal compliance.

  • To Provide and Maintain the Website: To operate, deliver, and ensure the functionality of LifeNavi.com, including displaying listings, enabling user-to-user communication, and processing your requests.
  • To Manage Your Account: To create and maintain your user account, authenticate your identity, and provide access to account-specific features.
  • To Personalize User Experience: To tailor content, recommend relevant listings, and provide a more customized experience based on your preferences and activities.
  • For Communication: To send you service-related notifications, updates, security alerts, and administrative messages. We may also send you marketing communications about new features, promotions, or offers, from which you can opt-out.
  • For Security and Fraud Prevention: To detect, prevent, and address fraudulent activities, unauthorized access, and other malicious conduct, ensuring the integrity and safety of the Website and its users.
  • For Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests in Hong Kong and the country of your residence, including cooperating with law enforcement authorities as outlined in our Terms and Conditions.
  • For Analytics and Improvement: To analyze user behavior, track trends, understand how our services are used, and identify areas for improvement in our Website's features and performance.
  • For Customer Support: To respond to your inquiries, provide technical support, and address any issues you may encounter.

4. How We Share Your Information

We may share your information with third parties under specific circumstances, always with a commitment to protecting your privacy.

  • With Other Users: When you post a listing, certain information (e.g., your username, contact details you choose to share, and listing content) will be visible to other users to facilitate transactions and communication.
  • With Service Providers: We engage third-party service providers who assist us in operating the Website and providing our services (e.g., hosting providers, payment processors, analytics providers, customer support tools). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government inquiry) in Hong Kong or the country of your residence, or if we believe such action is necessary to:
    • Comply with a legal obligation.
    • Protect and defend the rights or property of LifeNavi.com.
    • Prevent or investigate possible wrongdoing in connection with the service.
    • Protect the personal safety of users of the service or the public.
    • Protect against legal liability.
  • In Case of Business Transfer: In the event of a merger, acquisition, asset sale, or other corporate restructuring involving LifeNavi.com, your information may be transferred to the new entity. We will notify you before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement reasonable and appropriate organizational, physical, and technical security measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. These measures include:

  • Encryption: Using SSL/TLS encryption for data transmission over the internet.
  • Access Controls: Restricting access to Personal Data to authorized personnel only.
  • Regular Security Audits: Conducting periodic reviews of our security practices.
  • Data Minimization: Collecting only the data necessary for the stated purposes.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The retention period may vary depending on the type of data and its purpose:

  • Account Data: We retain your account information for as long as your account is active to provide services. If you close your account, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, or enforce our agreements.
  • Listing Data: Information related to your listings may be retained for a certain period after the listing expires or is removed, for analytical purposes or to comply with legal requirements.
  • Communication Data: Communications may be retained for a reasonable period for record-keeping and customer service purposes.

We may also retain anonymized and aggregated data for statistical purposes indefinitely.

7. Your Data Protection Rights

Depending on the laws of the country in which you are resident in, you may have certain rights regarding your Personal Data. We are committed to facilitating the exercise of these rights where applicable. These rights may include:

  • Right to Access: You have the right to request access to the Personal Data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your Personal Data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions (e.g., if you contest the accuracy of the data).
  • Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
  • Right to Object: You have the right to object to the processing of your Personal Data in certain situations (e.g., for direct marketing purposes).
  • Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Complain: You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Grievance Officer using the contact details provided in Section 11. We will respond to your request in accordance with applicable laws.

8. International Data Transfers

As a worldwide classified platform with our operating company incorporated in Hong Kong, China, your Personal Data may be stored and processed in any country where we have facilities or where we engage service providers. By using LifeNavi.com, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than those in your jurisdiction.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws, including implementing appropriate safeguards for international data transfers (e.g., standard contractual clauses, where required).

9. Children's Privacy

LifeNavi.com is not intended for use by individuals under the age of 18 (or the legal age of majority in your jurisdiction, if higher than 18). We do not knowingly collect Personal Data from children. If we become aware that we have collected Personal Data from a child without verifiable parental consent, we will take steps to remove that information from our servers. If you believe a child has provided us with Personal Data, please contact us.

10. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the revised Privacy Policy on the Website and updating the "Last Updated" date at the top of this policy. Your continued use of the Website after the posting of revised terms constitutes your acceptance of such revisions. We encourage you to review this Privacy Policy periodically.

11. Contact for Concerns (Grievance Officer)

For any concerns, complaints, or legal notices related to your data privacy, or to exercise your data protection rights, please contact our designated Grievance Officer:

Address to: The Grievance Officer on duty (Lifenavi Limited HK)

Email: [email protected]

Address: Unit B 11/F, Yam Tze Commercial Bldg. 23 Thomson Road, Hong Kong, China

The officer on duty will acknowledge your email within 24 hours and endeavor to contact you with a resolution within 15 days, in compliance with applicable local laws in the country of your residence.

12. Contact Us

For general inquiries, feedback, or support regarding the Website, please contact us at:

Email: [email protected] Address: Unit B 11/F, Yam Tze Commercial Bldg. 23 Thomson Road, Hong Kong, China

By using LifeNavi.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.