Makati City, Metro Manila·Full Time
A Customer Service Representative (CSR) acts as the primary liaison between a company and its clients. They handle inquiries, process orders, resolve complaints, and provide product information. Success in this role requires strong communication, active listening, and a calm, problem-solving mindset under pressure. Key Responsibilities Issue Resolution: Investigate and troubleshoot customer complaints, offering accurate solutions and tracking escalations. Communication: Manage large volumes of incoming calls, chats, or emails while maintaining high customer satisfaction standards. Information Provision: Clearly explain product or service features, pricing, and company policies. Lead Generation: Identify upselling opportunities or generate sales leads when appropriate. Feedback Collection: Gather valuable customer feedback to help the company improve its offerings. Qualifications & Skills Soft Skills: High empathy, patience, and professional conflict-resolution abilities. Technical Skills: Basic computer proficiency and the ability to navigate CRM (Customer Relationship Management) software. Language & Availability: Fluency in the target language (e.g., spoken English for international campaigns) and willingness to work flexible shift-based hours