Full Time Customer Service Rep in Makati City
PHP 17,000 ~ 19,000/Monthly
Full Time Customer Service Rep in Makati City
PHP 17,000 ~ 19,000/Monthly
Customer Service Rep
1300, Makati Avenue, Makati City, Metro Manila, 1226
Job type:
full-time
Work style:
work-from-office
Experience:
entry-level-0-1-years
Qualification:
high-school-diploma
Language:
english
Nationality:
filipino
Skills required:
Computer skills | Basic english comms
Visa Status:
not-applicable
Benefits:
Government benefits | Health insurance
Added on:
15 Jul 12:09
Job overview
A Customer Service Representative (CSR) acts as the primary liaison between a company and its clients. They handle inquiries, process orders, resolve complaints, and provide product information. Success in this role requires strong communication, active listening, and a calm, problem-solving mindset under pressure.
Key Responsibilities
Issue Resolution: Investigate and troubleshoot customer complaints, offering accurate solutions and tracking escalations.
Communication: Manage large volumes of incoming calls, chats, or emails while maintaining high customer satisfaction standards.
Information Provision: Clearly explain product or service features, pricing, and company policies.
Lead Generation: Identify upselling opportunities or generate sales leads when appropriate.
Feedback Collection: Gather valuable customer feedback to help the company improve its offerings.
Qualifications & Skills
Soft Skills: High empathy, patience, and professional conflict-resolution abilities.
Technical Skills: Basic computer proficiency and the ability to navigate CRM (Customer Relationship Management) software.
Language & Availability: Fluency in the target language (e.g., spoken English for international campaigns) and willingness to work flexible shift-based hours
Key Responsibilities
Issue Resolution: Investigate and troubleshoot customer complaints, offering accurate solutions and tracking escalations.
Communication: Manage large volumes of incoming calls, chats, or emails while maintaining high customer satisfaction standards.
Information Provision: Clearly explain product or service features, pricing, and company policies.
Lead Generation: Identify upselling opportunities or generate sales leads when appropriate.
Feedback Collection: Gather valuable customer feedback to help the company improve its offerings.
Qualifications & Skills
Soft Skills: High empathy, patience, and professional conflict-resolution abilities.
Technical Skills: Basic computer proficiency and the ability to navigate CRM (Customer Relationship Management) software.
Language & Availability: Fluency in the target language (e.g., spoken English for international campaigns) and willingness to work flexible shift-based hours
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