Customer Service Representativ

About this role

The Customer Service Representative is responsible for assisting customers by answering inquiries, resolving concerns, and providing excellent customer service through phone, email, chat, or other communication channels.

Key Responsibilities:

Handle customer inquiries and concerns professionally.

Provide accurate information about products and services.

Resolve customer complaints and issues in a timely manner.

Maintain customer records and document interactions.

Meet performance and quality standards.

Follow company policies and procedures.

Requirements:

High School Graduate, Senior High School Graduate, or College Graduate.

Good communication skills in English.

Basic computer knowledge.

Customer service experience is an advantage but not required.

Willing to work on-site and in shifting schedules.