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Business & team
11 answers
How do I set up my business account?
Open My account, switch to Business and choose the setup action. Add the required business name, category, role and city. The setup saves progress as a draft; finish it to activate the business. You can complete optional photos and further profile details afterward.
Do I need a separate business for each country?
Your personal identity and sign-in are shared, but business workspaces are country-specific. Select the country before creating or managing its business. Closing or editing a business in one country should not be used to manage the business in another country.
Where do I update my business information?
Open the business profile management or setup screen in the correct Business account. Edit the applicable details, review the shared profile preview and save. Optional company or tax fields are not all displayed in the public preview. Contact methods are managed through the existing contact settings.
Are business hours the same as booking availability?
No. Public opening hours describe when the business operates. Bookable service availability depends on its schedules, team, qualifications and available times. Update both when necessary; changing the profile’s opening hours alone does not configure every staff booking slot.
How do I invite a team member?
Use Business → Staff & invitations and the available member lookup. Choose the intended LifeNavi member and set the permissions for their work. The person must accept the invitation before the staff workspace becomes available. A job title alone does not grant owner access.
Where does a team member accept an invitation?
Sign in to the invited account and open Personal → Team invitations. Review and accept the invitation, then use Open Services where offered. Check the selected country if you cannot see the business.
What can my staff access?
Accepted staff use a restricted service workspace. Permissions can control viewing all business bookings, updating service progress, accepting or cancelling bookings, and viewing or recording booking payments. Owner tools such as company settings, advertising, billing, staff assignment and schedule editing remain separate.
Why can a staff member only see some bookings?
Without permission to view all business bookings, staff see bookings assigned to an active professional linked to their member account. Check the accepted invitation, selected country, team assignment and permission settings. Changing someone’s job title does not change their access.
How do I remove or change staff access?
Use the staff or invitation management controls in Business and review that member’s permissions. Revoking access or removing an invitation affects subsequent access checks. Do not share the owner’s credentials as a workaround for a missing permission.
Where did the separate Provider account go?
The account switcher uses Personal and Business. Service-provider management is under Business → Services & setup. Accepted team members use Personal → Services for their restricted work view. Existing provider links may take you to the corresponding Business service page.
Where can customers see my professional profile?
Customers can open it from the company’s team list and relevant professional or agent search results. It shows your work details, role and associated company, separately from your personal profile. Keep your professional details and team relationship current in Business Profile and Professional Profile settings.
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