Full Time Non Voice Customer Support in Kolkata
INR 20,000 ~ 32,000/Monthly
Full Time Non Voice Customer Support in Kolkata
INR 20,000 ~ 32,000/Monthly
US/UK Customer Support
Experience in Enail & Chat
Newtown, Kolkata, West Bengal, 700160
Job type:
full-time
Work style:
work-from-office
Experience:
1-3-years
Qualification:
bachelors-degree
Language:
english
Nationality:
india
Skills required:
Email Support | Customer Support
Visa Status:
any-visa
Benefits:
Allownace | Cab | Bonus | Health insurance
Added on:
17 Jun 14:41
Job overview
Job Title: Customer Support Executive (Non-Voice / Email & Chat)
Job Description:
VR HR Solutions is hiring full-time Customer Support Executives for a premier non-voice process at our office in Newtown, Kolkata. We are seeking professionals with 1 to 3 years of experience in managing text-based customer communications, exceptional grammar skills, and a strong problem-solving mindset.
Key Responsibilities:
Handle customer queries and resolve issues efficiently via live web chat and email interfaces.
Deliver accurate, high-quality, and empathetic responses to global customer inquiries in real time.
Maintain excellent performance metrics, including first-contact resolution (FCR) and average handling time (AHT).
Document customer interactions and escalate complex technical or billing issues to backend teams.
Requirements & Qualifications:
Education: Bachelor’s Degree in any stream.
Experience: 1–3 years of experience in an international BPO or corporate customer service desk (Non-Voice process preferred).
Skills: Excellent written English communication, strong reading comprehension, and professional typing speed (Minimum 35 WPM with 95% accuracy).
Work Style: Comfortable working full-time from our office campus in Newtown, Kolkata. Must be flexible with rotational shifts.
Job Description:
VR HR Solutions is hiring full-time Customer Support Executives for a premier non-voice process at our office in Newtown, Kolkata. We are seeking professionals with 1 to 3 years of experience in managing text-based customer communications, exceptional grammar skills, and a strong problem-solving mindset.
Key Responsibilities:
Handle customer queries and resolve issues efficiently via live web chat and email interfaces.
Deliver accurate, high-quality, and empathetic responses to global customer inquiries in real time.
Maintain excellent performance metrics, including first-contact resolution (FCR) and average handling time (AHT).
Document customer interactions and escalate complex technical or billing issues to backend teams.
Requirements & Qualifications:
Education: Bachelor’s Degree in any stream.
Experience: 1–3 years of experience in an international BPO or corporate customer service desk (Non-Voice process preferred).
Skills: Excellent written English communication, strong reading comprehension, and professional typing speed (Minimum 35 WPM with 95% accuracy).
Work Style: Comfortable working full-time from our office campus in Newtown, Kolkata. Must be flexible with rotational shifts.
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